Web Based-Configurable- Industry Standards
Powerful Admin Dashboard
Customer Support Request Submission/Management
Flexible User Roles
Work Flow System
Help Desk Workflow
User Defined Fields
Custom/Business Rules
Automatic Email to Ticket Processing
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Web Services (API)
SLA/Request Escalation
Select Ticket Features
Automatic Email Notifications
Attachments
Export Reports to PDF, Print View, or TSV
Support Multiple Companies, Locations, Department
Robust, Easily Configurable Request Queue
Time Management
Reporting