Knowledge Base Applications:
Capture knowledge critical to supporting your customers
Reduce call volumes
Efficiently respond to repeat issues
Quickly train new call center/support representatives
Customer Support Suite Applications:
Web Customer Support Portal
Intranet Employee Support Portal
Call Center Documentation
Customer Categorisation :
Product wise categorisation
Revenue wise categorisation
Gold,Silver,Platinum categories
Enhance Escalation :
Automatic escalation
Manual escalation
Transfer option
Tagging option
MIS reporting :
Branch wise
Department wise
Prioritization
Status wise
Group wise
Tagging option
IVR Integration :
On call ticket registration
On call acknowledgment
On call status check
