Smart CRM Software - Help Desk Management Software

Why Smart CRM

Knowledge Base Applications:

      Capture knowledge critical to supporting your customers 

      Reduce call volumes

      Efficiently respond to repeat issues 

      Quickly train new call center/support representatives

Customer Support Suite Applications:

      Web Customer Support Portal 

      Intranet Employee Support Portal

      Call Center Documentation 

Customer Categorisation :

      Product wise categorisation

      Revenue wise categorisation

      Gold,Silver,Platinum categories

Enhance Escalation :

      Automatic escalation

      Manual escalation

      Transfer option

      Tagging option

MIS reporting :

      Branch wise

      Department wise


      Status wise

      Group wise

      Tagging option

IVR Integration :

      On call ticket registration

      On call acknowledgment

      On call status check