Smart Dialer

Smart Dialer

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The Smart dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are expected to be answered. While, auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call,



      Smart ACD

      Predictive Dialer

      Smart Messager

     Call Details Record

     Smart Management

     Call Queuing

     Music on Hold

     Call Recording (Logger)

     Music on Transfer-Flexible Mp3-based System

     Call Barging

     Database Store/Retrieval

     Call Transfer

     Database Integration

     Call Monitoring

     API Integration with existing CRM & MIS

     Call Forward variable