Auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call, the predictive dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are expected to be answered.
Blended Agents can be blended across multiple campaigns.
Stats Agent/Campaign stats.
Answering machine detection Various methods.
Lead filtering on the fly custom filters via the dialeradmin. Manage campaigns online Change campaign settings via the dialer admin page quickly without having to restart campaign or have agents log off and back on!