Benefits of Smart HRM : Our Key Focus
In today’s highly competitive business environment, companies must strive to deliver world-class support in order to maximize client loyalty, retain market share, and ensure ongoing profitability. Smart CRM- Help desk software can provide companies with the tools they need to deliver the kind of superior and convenient service that customers require. With Smart CRM software, companies can build stronger, longer lasting relationships and gain a solid competitive edge.
Faster Response Times : Fastest Way To Catch
Smart HRM offers the best response management system in the industry at an extremely low cost. Smart Helpdesk automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way.
Account And Contact Management : Keeps Up Of Your Business
Smart HRM lets you establish and sustain your business relationships by maintaining valuable customer information. Integrating account management features with the Help Desk, it gives you an overall view of all your customer relationships. This central repository enables your teams to track account-level data, service level agreements, user contact information, and product ownership details.
Efficient And Quick Way Of Training Support Representative : Technical
Smart HRM ease of training staff and guiding them in following the designed workflow.
Ensure Qos(quality of services) : Providing Excellence
Smart HRM can help your IT support staff handle desk calls in a more organized manner. This can record all directed calls into the software database, which allows other IT staff to trace the nature of the problem. This makes it faster and easier to offer solutions. Using help desk programs also allow your support team to continue work without any pressure from customer responses. This can help them focus on their tasks and not worry about the status of their calls. With these programs, you can provide immediate response and timely results to guarantee customer satisfaction with quality.
Improved Customer Service / Satisfaction- Tickets Response : Here For You
Your customers no longer have to wait for 9 - 5 p.m. or go on hold for ages on the phone. They can now get support by accessing web-Ticketing so you are providing true 24/7 support! They can help themselves through the extensive Knowledge Base,and Forum features of the Smart HRM software. They can also track progress of their support calls by accessing the CRM software on the web.
Increase Customer Retention : Can Do For You
Knowing your customers, their frequently-asked questions, which customer service channels they prefer, their service history and their satisfaction level all this within one CRM software solution – gives your organization the competitive edge when it comes to personalized customer service, customer engagement and retention.
Self Help Knowledge Base : Centered Support, Wait No More
Smart HRM helps your customers find answers to their problems instantly. There is no-waiting and is available 24X7. And since it is an automated service it brings down the load on your helpdesk.
Canned Responses : We Mean Business
Most support departments will have commonly asked questions regarding their products and policies. Even though some parts of a customer response may be unique from case to case, other parts may be identical in nearly all cases. That’s where canned responses come into play. Canned responses are perfect for:
Frequently asked questions lists
Answering common questions (like password resets or pricing information)
Providing a list of useful resources.
Access Anytime Anywhere : Data Value With Easy Access
Allow customers to submit even their most complex questions or issues online at their convenience , a world-class life cycle ticket management system for streamlined tracking, routing and resolution. Smart Help Desk empowers both your organization and your customers with round-the-clock professional online customer support from any where in the globe.
SLA : Delivering Digital By Default
Service Level Management helps align crucial IT infrastructure and service support processes with the priorities of the Organisation. Service Level Management automates, monitors, and manages the entire range of services offered. In addtion, visibility for commitments made between the company and the customers we support is enhanced.